When to use it
Use when a shopper asks who pays duties, customs fees, VAT, GST, or local import charges.
Use the wording to explain policy boundaries, request official notice details, and avoid tax or legal claims.
Duties and taxes question email template
Answer customer questions about import duties and taxes without giving tax or legal advice.
This is a free wording template. It does not process payments, provide tax or legal advice, act as a customs broker, process carrier fees, issue refunds, replace items, or promise fee or delivery outcomes.
Subject line
Duties and taxes question
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
Thanks for your question about order {{order_number}}. Duties, taxes, customs fees, VAT, GST, and local import charges can vary by destination country or region.
Please review the international shipping information shown by our store, plus any official notice from the carrier or local customs authority. This email is a support explanation only and is not tax or legal advice.
Best,
{{store_name}} Support