When to use it
Use when the customer shares a fee notice or asks why an extra charge appeared.
Use the wording to explain policy boundaries, request official notice details, and avoid tax or legal claims.
Import fee notice email template
Respond when a customer receives an import fee notice from a carrier or customs authority.
This is a free wording template. It does not process payments, provide tax or legal advice, act as a customs broker, process carrier fees, issue refunds, replace items, or promise fee or delivery outcomes.
Subject line
Import fee notice question
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
Thanks for sharing the import fee notice for order {{order_number}}. Import fees may be assessed by the carrier, customs office, or local authority based on destination rules.
Please follow the official instructions shown on the carrier or customs notice. Store support can explain our published shipping policy, but this email is not tax, legal, or customs brokerage advice.
Best,
{{store_name}} Support