When to use it
Use when support needs a fast, neutral response for most duties and taxes tickets.
Use the wording to explain policy boundaries, request official notice details, and avoid tax or legal claims.
Duties and taxes support macro template
Create a reusable help desk macro for international fee questions.
This is a free wording template. It does not process payments, provide tax or legal advice, act as a customs broker, process carrier fees, issue refunds, replace items, or promise fee or delivery outcomes.
Subject line
Duties and taxes support macro
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Thanks for contacting us about order {{order_number}}. Duties, taxes, customs fees, VAT, GST, and local import charges may vary by destination and may be assessed by carriers or local authorities. Please review our published shipping policy and any official notice you received. This email is not tax or legal advice.