Good fit
Use this when a Shopify digital product support issue needs clearer triage before a reply, help article, or internal handoff.
Free browser-local diagnostic tool
Shopify digital product support readiness checklist
A free browser-local readiness checklist for Shopify digital product stores before sending traffic to templates, files, courses, or downloads.
Runs in your browser
This tool does not upload your inputs, does not collect email, and does not create checkout, waitlist, request-link, or custom-service purchase flows. Use it to create a safer diagnostic note, then adapt the result to your actual store policy.
Run the support readiness checking checklist
Checklist
Output
Safety boundary
The output avoids refund promises, legal advice, payment advice, restored-access promises, replacement-file promises, compatibility guarantees, and delivery-time promises.
Privacy boundary
Ask only for order number, purchase email, device, browser, and a screenshot with private information hidden.
What to customize
- Your product name and file type.
- Your real help center link.
- Your actual policy wording.
- The exact support email or contact path.
Do not add
- Inactive checkout links.
- Request-link or waitlist language.
- Promises about refunds, access, replacement files, compatibility, or timing.
- Requests for passwords, codes, full card numbers, mailbox access, or remote access.