Free browser-local diagnostic tool

Shopify digital download troubleshooting wizard

A free browser-local troubleshooting wizard for Shopify digital download issues, missing emails, expired links, wrong email orders, and file access confusion.

Runs in your browser

This tool does not upload your inputs, does not collect email, and does not create checkout, waitlist, request-link, or custom-service purchase flows. Use it to create a safer diagnostic note, then adapt the result to your actual store policy.

Open the free checklist View related resource

Run the digital download troubleshooting checklist

Issue type

Product type

Support channel

Tone

Checklist

Order confirmation page checked Purchase email searched Spam or promotions folder checked Desktop browser tried Private information removed from screenshot

Output

Good fit

Use this when a Shopify digital product support issue needs clearer triage before a reply, help article, or internal handoff.

Safety boundary

The output avoids refund promises, legal advice, payment advice, restored-access promises, replacement-file promises, compatibility guarantees, and delivery-time promises.

Privacy boundary

Ask only for order number, purchase email, device, browser, and a screenshot with private information hidden.

What to customize

Your product name and file type.
Your real help center link.
Your actual policy wording.
The exact support email or contact path.

Do not add

Inactive checkout links.
Request-link or waitlist language.
Promises about refunds, access, replacement files, compatibility, or timing.
Requests for passwords, codes, full card numbers, mailbox access, or remote access.

Compliance note: This is a free browser-local diagnostic tool. It is not legal advice, payment advice, account recovery, a paid service, a hands-on service offer, or official Shopify or third-party app support.