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What Should I Write If a Customer Bought the Wrong Digital Product?
Acknowledge the mistake, route the request through the published Refund Policy and support process, and do not promise a specific refund, exchange, or replacement outcome. This is a self-serve copywriting reference for Shopify digital products. No payment is collected on this page.
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Use this as copywriting guidance only. Match wording to your actual product page, files, delivery process, Terms, Refund Policy, license notes, and support process before publishing.
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