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What Customer Info Should I Ask for Digital Product Support?
Ask only for safe order lookup details such as order number or purchase email. Do not request passwords, card numbers, one-time codes, government ID, account login, mailbox access, private files, API keys, or remote access. This is a self-serve copywriting reference for Shopify digital products. No payment is collected on this page.
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what customer info should I ask for digital product supportShopify digital product copysupport wordingWhat to cover
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Use this as copywriting guidance only. Match wording to your actual product page, files, delivery process, Terms, Refund Policy, license notes, and support process before publishing.
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