Free question-answer copy resource
How Do I Answer a Customer Who Cannot Find a Digital Download?
Acknowledge the issue, ask for safe order details if needed, point to delivery and support pages, and avoid asking for mailbox access or promising inbox placement. This is a self-serve copywriting reference for Shopify digital products. No payment is collected on this page.
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how do I answer a customer who cannot find a digital downloadShopify digital product copysupport wordingWhat to cover
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Use this as copywriting guidance only. Match wording to your actual product page, files, delivery process, Terms, Refund Policy, license notes, and support process before publishing.
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