License support scenario

Single-user license and seat access explanation

A small team asks whether one purchase can be shared across multiple staff members.

Free copy examplePlain-language policy supportNo payment collected here
Buyer question

Can my teammate use the same download link and files?

Define whether the purchase is for one user, one store, or one internal team, and give a clear path for additional seats without making hidden payment claims.

Adaptable reply snippet

This purchase is intended for one user working on one store or internal workflow. If another team member needs independent access, please use a separate purchase or contact support for clarification before sharing files.

Use this as support-copy inspiration only. Match it to your published terms, refund policy, and actual product license.

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