License support scenario

License transfer after store sale explanation

A merchant asks what happens to digital product files if they sell or transfer the Shopify store.

Free copy examplePlain-language policy supportNo payment collected here
Buyer question

If I sell my store, can the new owner keep using these files?

Give a non-legal, plain-language policy explanation and direct edge cases to support before transfer.

Adaptable reply snippet

If the files are already implemented inside the store, the finished store content may remain in place. Sharing the original downloadable files with a new owner may require support approval or a new license, depending on the product policy.

Use this as support-copy inspiration only. Match it to your published terms, refund policy, and actual product license.