Free license support copy hub
Shopify Digital Product License Support Hub
Use these plain-English examples to explain usage rights, commercial use, seat access, agency work, resale limits, and license misunderstandings before they become support tickets or refund disputes.
What this hub helps clarify
Digital downloads often fail at the boundary layer: shoppers do not know whether a file can be shared, resold, used for clients, or passed to a contractor. The copy below gives merchants neutral support language they can adapt before purchase and after download.
License support scenarios
Commercial use license question reply
A buyer asks whether a downloadable template, file, preset, or guide can be used in paid client work.Single-user license and seat access explanation
A small team asks whether one purchase can be shared across multiple staff members.Resale and redistribution not allowed notice
A buyer needs a concise explanation of why source files cannot be repackaged or resold.Agency client work license clarification
An agency wants to use a digital file or copy template while serving a merchant client.License transfer after store sale explanation
A merchant asks what happens to digital product files if they sell or transfer the Shopify store.Editable source file license boundary
A buyer asks whether editable source files can be shared with contractors or uploaded into shared drives.Refund request caused by license misunderstanding
A buyer requests a refund because they misunderstood usage rights after downloading.Template credit and attribution question
A buyer asks whether they must credit the template creator when using the digital product.AI-generated output license question for digital templates
A merchant asks whether outputs created with a template or prompt pack can be used commercially.License policy FAQ before purchase
A shopper compares digital product policies before buying and wants a short pre-purchase explanation.
A buyer asks whether a downloadable template, file, preset, or guide can be used in paid client work.Single-user license and seat access explanation
A small team asks whether one purchase can be shared across multiple staff members.Resale and redistribution not allowed notice
A buyer needs a concise explanation of why source files cannot be repackaged or resold.Agency client work license clarification
An agency wants to use a digital file or copy template while serving a merchant client.License transfer after store sale explanation
A merchant asks what happens to digital product files if they sell or transfer the Shopify store.Editable source file license boundary
A buyer asks whether editable source files can be shared with contractors or uploaded into shared drives.Refund request caused by license misunderstanding
A buyer requests a refund because they misunderstood usage rights after downloading.Template credit and attribution question
A buyer asks whether they must credit the template creator when using the digital product.AI-generated output license question for digital templates
A merchant asks whether outputs created with a template or prompt pack can be used commercially.License policy FAQ before purchase
A shopper compares digital product policies before buying and wants a short pre-purchase explanation.