When to use it
Use when an order may arrive in more than one package because one item is delayed.
State the current facts, explain what happens next, and avoid promises your inventory or support policy cannot support.
Split order backorder email template
Describe a split-order situation in plain language so customers understand what is delayed.
This is a free wording template. It does not process payments, change orders, split shipments, issue refunds, or replace your store policy.
Subject line
Your order may arrive separately
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
A quick update on your order: {{available_items}} are moving forward, while {{product_name}} is still on backorder. This means your order may not arrive all at once.
We will share tracking information as each eligible shipment moves forward.
Thank you,
{{store_name}} Support