When to use it
Use when a multi-item order has one delayed item and one or more available items.
State the current facts, explain what happens next, and avoid promises your inventory or support policy cannot support.
Partial shipment backorder email template
Explain that part of an order can ship while another item remains backordered.
This is a free wording template. It does not process payments, change orders, split shipments, issue refunds, or replace your store policy.
Subject line
Partial shipment update for your order
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
Part of your order is ready, but {{product_name}} is still backordered. We can explain the available fulfillment options under our store policy if you reply with your order number.
The current estimate for the backordered item is {{eta_window}}.
Best,
{{store_name}} Support