When to use it
Use when support receives new inventory information but shipment has not started yet.
State the current facts, explain what happens next, and avoid promises your inventory or support policy cannot support.
Backorder inventory update template
Share a concise inventory update when supplier or warehouse information changes.
This is a free wording template. It does not process payments, change orders, split shipments, issue refunds, or replace your store policy.
Subject line
Inventory update for your backordered item
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
We have an inventory update for {{product_name}}. The latest information is: {{inventory_update}}.
The order has not shipped yet. We will send tracking once the item is ready for carrier handoff.
Best,
{{store_name}} Support