When to use it
Use when the customer says the order address is incorrect.
Use the wording to gather complete information, explain order-status limits, and keep the next step clear.
Wrong shipping address email template
Help a shopper report a wrong shipping address clearly and quickly.
This is a free wording template. It does not process payments, access Shopify, edit orders, contact carriers, or promise delivery outcomes.
Subject line
Wrong shipping address on your order
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
Thanks for letting us know. Please reply with your order number and the full corrected shipping address.
Our support team can review the order status and explain the options available under our published policy. Address updates may not be possible once fulfillment or carrier handoff has started.
Best,
{{store_name}} Support