Free address-change support template

Address confirmation email template

Ask a customer to confirm a shipping address before fulfillment proceeds.

This is a free wording template. It does not process payments, access Shopify, edit orders, contact carriers, or promise delivery outcomes.

When to use it

Use when an address looks incomplete, unusual, or needs confirmation before the team can continue.

Use the wording to gather complete information, explain order-status limits, and keep the next step clear.

Subject line

Please confirm your shipping address

Adapt for Shopify email, a help desk macro, or a manual support reply.

Copy-ready template

Hi {{customer_first_name}}, Before we continue with order {{order_number}}, please confirm the full shipping address below: {{shipping_address}} If anything is incorrect, reply with the corrected address in one message. We will review the order status and available next steps. Best, {{store_name}} Support

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