When to use it
Use when the carrier returns a package and support needs a policy-safe next step.
Use the wording to gather complete information, explain order-status limits, and keep the next step clear.
Returned-to-sender address email template
Explain a returned-to-sender situation caused by address or delivery issues.
This is a free wording template. It does not process payments, access Shopify, edit orders, contact carriers, or promise delivery outcomes.
Subject line
Package returned to sender update
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
We received an update that order {{order_number}} may be returning to sender because {{plain_reason}}.
Please confirm the correct shipping address. Once we have the current order information, we can explain the options available under our store policy.
Best,
{{store_name}} Support