refund approved digital download email

Refund Approved Digital Download Email

Use this free refund response example to approve a refund for a digital download issue while keeping the message policy-aligned and buyer-friendly.

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Use carefully: This is sample wording, not legal advice. Adapt it to your actual refund policy, payment processor, access records, and support process.

Response example

Subject: Your refund has been approved Thanks for the details. We have approved the refund for this digital product order because the issue matches the refund policy review criteria. Refund timing depends on the payment provider and bank processing. If you still need access to a corrected file or support notes, reply with your order number.

Before sending

Match the response to your published refund policy.

Do not promise approval, denial, processing time, or exceptions before review.

Ask for order number, access details, screenshots, or file names when needed.

Keep the message calm and avoid blaming the buyer.