Score 61
Digital Product Refund Exception Template
make a one-time exception without changing the policy
Refund response scenarios
Digital product refund response scenarios
Free response examples for digital product refund requests, including denied refunds, approved refunds, duplicate purchases, wrong-file requests, downloaded-file reviews, and policy explanations.
Score 61
Downloaded File Refund Response Example
answer a refund request after file access
Score 61
Duplicate Purchase Refund Email Template
handle a duplicate purchase politely
Score 61
Partial Refund Digital Product Template
explain a partial refund for a digital product
Score 61
Refund Approved Digital Download Email
approve a refund for a digital download issue
Score 61
Wrong File Refund Response Template
respond when the buyer says they bought the wrong file
Score 60
Digital Product Refund Denied Email Template
decline a refund while still being helpful
Score 60
Refund Policy Explanation Email Digital Product
explain the refund policy in plain language