partial refund digital product template

Partial Refund Digital Product Template

Use this free refund response example to explain a partial refund for a digital product while keeping the message policy-aligned and buyer-friendly.

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Use carefully: This is sample wording, not legal advice. Adapt it to your actual refund policy, payment processor, access records, and support process.

Response example

Subject: Partial refund update Thanks for working through the issue with support. Based on the delivered files, access history, and the specific problem reported, a partial refund has been approved. This decision reflects the portion of the order affected by the issue and does not change the license restrictions for any files already accessed.

Before sending

Match the response to your published refund policy.

Do not promise approval, denial, processing time, or exceptions before review.

Ask for order number, access details, screenshots, or file names when needed.

Keep the message calm and avoid blaming the buyer.