Free refund policy copy library

Shopify refund policy template bank

360 refund policy sections, support replies, and review checklists for small ecommerce stores that need clearer return and refund copy without legal-advice framing, hidden exclusions, or refund approval promises.

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Use this bank for

  • refund overview - write a refund policy overview
  • return window - explain the return window
  • eligible items - explain what items may be eligible
  • non-returnable items - explain exclusions clearly
  • digital product refund - write digital refund policy wording
  • damaged arrival refund - route damaged arrival refund requests
  • wrong item refund - route wrong-item refund or replacement requests
  • missing item refund - route missing-item support
  • exchange policy - write exchange policy wording
  • final sale policy - write final-sale wording

Compliance boundary

These pages are free resources for writing clearer refund policy summaries and support replies. They are not checkout pages, paid listings, legal review, refund administration, or a claim that Shopify endorses this site.

No legal outcome, refund approval, exchange approval, cancellation approval, bank posting date, ranking, traffic, conversion, sales, or payment outcome is guaranteed.

Browse by store category

Skincare

Skincare refund overview template for Shopify storesSkincare return window template for Shopify storesSkincare eligible items template for Shopify storesSkincare non-returnable items template for Shopify storesSkincare digital product refund template for Shopify storesSkincare damaged arrival refund template for Shopify storesSkincare wrong item refund template for Shopify storesSkincare missing item refund template for Shopify storesSkincare exchange policy template for Shopify storesSkincare final sale policy template for Shopify storesSkincare custom order refund template for Shopify storesSkincare gift return policy template for Shopify storesSkincare refund timing template for Shopify storesSkincare store credit option template for Shopify storesSkincare return shipping cost template for Shopify storesSkincare international return template for Shopify storesSkincare proof needed for refund template for Shopify storesSkincare cancellation before fulfillment template for Shopify storesSkincare subscription refund template for Shopify storesSkincare refund policy summary template for Shopify stores

Apparel

Apparel refund overview template for Shopify storesApparel return window template for Shopify storesApparel eligible items template for Shopify storesApparel non-returnable items template for Shopify storesApparel digital product refund template for Shopify storesApparel damaged arrival refund template for Shopify storesApparel wrong item refund template for Shopify storesApparel missing item refund template for Shopify storesApparel exchange policy template for Shopify storesApparel final sale policy template for Shopify storesApparel custom order refund template for Shopify storesApparel gift return policy template for Shopify storesApparel refund timing template for Shopify storesApparel store credit option template for Shopify storesApparel return shipping cost template for Shopify storesApparel international return template for Shopify storesApparel proof needed for refund template for Shopify storesApparel cancellation before fulfillment template for Shopify storesApparel subscription refund template for Shopify storesApparel refund policy summary template for Shopify stores

Home Decor

Home Decor refund overview template for Shopify storesHome Decor return window template for Shopify storesHome Decor eligible items template for Shopify storesHome Decor non-returnable items template for Shopify storesHome Decor digital product refund template for Shopify storesHome Decor damaged arrival refund template for Shopify storesHome Decor wrong item refund template for Shopify storesHome Decor missing item refund template for Shopify storesHome Decor exchange policy template for Shopify storesHome Decor final sale policy template for Shopify storesHome Decor custom order refund template for Shopify storesHome Decor gift return policy template for Shopify storesHome Decor refund timing template for Shopify storesHome Decor store credit option template for Shopify storesHome Decor return shipping cost template for Shopify storesHome Decor international return template for Shopify storesHome Decor proof needed for refund template for Shopify storesHome Decor cancellation before fulfillment template for Shopify storesHome Decor subscription refund template for Shopify storesHome Decor refund policy summary template for Shopify stores

Pet Supplies

Pet Supplies refund overview template for Shopify storesPet Supplies return window template for Shopify storesPet Supplies eligible items template for Shopify storesPet Supplies non-returnable items template for Shopify storesPet Supplies digital product refund template for Shopify storesPet Supplies damaged arrival refund template for Shopify storesPet Supplies wrong item refund template for Shopify storesPet Supplies missing item refund template for Shopify storesPet Supplies exchange policy template for Shopify storesPet Supplies final sale policy template for Shopify storesPet Supplies custom order refund template for Shopify storesPet Supplies gift return policy template for Shopify storesPet Supplies refund timing template for Shopify storesPet Supplies store credit option template for Shopify storesPet Supplies return shipping cost template for Shopify storesPet Supplies international return template for Shopify storesPet Supplies proof needed for refund template for Shopify storesPet Supplies cancellation before fulfillment template for Shopify storesPet Supplies subscription refund template for Shopify storesPet Supplies refund policy summary template for Shopify stores

Digital Downloads

Digital Downloads refund overview template for Shopify storesDigital Downloads return window template for Shopify storesDigital Downloads eligible items template for Shopify storesDigital Downloads non-returnable items template for Shopify storesDigital Downloads digital product refund template for Shopify storesDigital Downloads damaged arrival refund template for Shopify storesDigital Downloads wrong item refund template for Shopify storesDigital Downloads missing item refund template for Shopify storesDigital Downloads exchange policy template for Shopify storesDigital Downloads final sale policy template for Shopify storesDigital Downloads custom order refund template for Shopify storesDigital Downloads gift return policy template for Shopify storesDigital Downloads refund timing template for Shopify storesDigital Downloads store credit option template for Shopify storesDigital Downloads return shipping cost template for Shopify storesDigital Downloads international return template for Shopify storesDigital Downloads proof needed for refund template for Shopify storesDigital Downloads cancellation before fulfillment template for Shopify storesDigital Downloads subscription refund template for Shopify storesDigital Downloads refund policy summary template for Shopify stores

Fitness Gear

Fitness Gear refund overview template for Shopify storesFitness Gear return window template for Shopify storesFitness Gear eligible items template for Shopify storesFitness Gear non-returnable items template for Shopify storesFitness Gear digital product refund template for Shopify storesFitness Gear damaged arrival refund template for Shopify storesFitness Gear wrong item refund template for Shopify storesFitness Gear missing item refund template for Shopify storesFitness Gear exchange policy template for Shopify storesFitness Gear final sale policy template for Shopify storesFitness Gear custom order refund template for Shopify storesFitness Gear gift return policy template for Shopify storesFitness Gear refund timing template for Shopify storesFitness Gear store credit option template for Shopify storesFitness Gear return shipping cost template for Shopify storesFitness Gear international return template for Shopify storesFitness Gear proof needed for refund template for Shopify storesFitness Gear cancellation before fulfillment template for Shopify storesFitness Gear subscription refund template for Shopify storesFitness Gear refund policy summary template for Shopify stores

Jewelry

Jewelry refund overview template for Shopify storesJewelry return window template for Shopify storesJewelry eligible items template for Shopify storesJewelry non-returnable items template for Shopify storesJewelry digital product refund template for Shopify storesJewelry damaged arrival refund template for Shopify storesJewelry wrong item refund template for Shopify storesJewelry missing item refund template for Shopify storesJewelry exchange policy template for Shopify storesJewelry final sale policy template for Shopify storesJewelry custom order refund template for Shopify storesJewelry gift return policy template for Shopify storesJewelry refund timing template for Shopify storesJewelry store credit option template for Shopify storesJewelry return shipping cost template for Shopify storesJewelry international return template for Shopify storesJewelry proof needed for refund template for Shopify storesJewelry cancellation before fulfillment template for Shopify storesJewelry subscription refund template for Shopify storesJewelry refund policy summary template for Shopify stores

Coffee

Coffee refund overview template for Shopify storesCoffee return window template for Shopify storesCoffee eligible items template for Shopify storesCoffee non-returnable items template for Shopify storesCoffee digital product refund template for Shopify storesCoffee damaged arrival refund template for Shopify storesCoffee wrong item refund template for Shopify storesCoffee missing item refund template for Shopify storesCoffee exchange policy template for Shopify storesCoffee final sale policy template for Shopify storesCoffee custom order refund template for Shopify storesCoffee gift return policy template for Shopify storesCoffee refund timing template for Shopify storesCoffee store credit option template for Shopify storesCoffee return shipping cost template for Shopify storesCoffee international return template for Shopify storesCoffee proof needed for refund template for Shopify storesCoffee cancellation before fulfillment template for Shopify storesCoffee subscription refund template for Shopify storesCoffee refund policy summary template for Shopify stores

Baby Products

Baby Products refund overview template for Shopify storesBaby Products return window template for Shopify storesBaby Products eligible items template for Shopify storesBaby Products non-returnable items template for Shopify storesBaby Products digital product refund template for Shopify storesBaby Products damaged arrival refund template for Shopify storesBaby Products wrong item refund template for Shopify storesBaby Products missing item refund template for Shopify storesBaby Products exchange policy template for Shopify storesBaby Products final sale policy template for Shopify storesBaby Products custom order refund template for Shopify storesBaby Products gift return policy template for Shopify storesBaby Products refund timing template for Shopify storesBaby Products store credit option template for Shopify storesBaby Products return shipping cost template for Shopify storesBaby Products international return template for Shopify storesBaby Products proof needed for refund template for Shopify storesBaby Products cancellation before fulfillment template for Shopify storesBaby Products subscription refund template for Shopify storesBaby Products refund policy summary template for Shopify stores

Stationery

Stationery refund overview template for Shopify storesStationery return window template for Shopify storesStationery eligible items template for Shopify storesStationery non-returnable items template for Shopify storesStationery digital product refund template for Shopify storesStationery damaged arrival refund template for Shopify storesStationery wrong item refund template for Shopify storesStationery missing item refund template for Shopify storesStationery exchange policy template for Shopify storesStationery final sale policy template for Shopify storesStationery custom order refund template for Shopify storesStationery gift return policy template for Shopify storesStationery refund timing template for Shopify storesStationery store credit option template for Shopify storesStationery return shipping cost template for Shopify storesStationery international return template for Shopify storesStationery proof needed for refund template for Shopify storesStationery cancellation before fulfillment template for Shopify storesStationery subscription refund template for Shopify storesStationery refund policy summary template for Shopify stores

Electronics Accessories

Electronics Accessories refund overview template for Shopify storesElectronics Accessories return window template for Shopify storesElectronics Accessories eligible items template for Shopify storesElectronics Accessories non-returnable items template for Shopify storesElectronics Accessories digital product refund template for Shopify storesElectronics Accessories damaged arrival refund template for Shopify storesElectronics Accessories wrong item refund template for Shopify storesElectronics Accessories missing item refund template for Shopify storesElectronics Accessories exchange policy template for Shopify storesElectronics Accessories final sale policy template for Shopify storesElectronics Accessories custom order refund template for Shopify storesElectronics Accessories gift return policy template for Shopify storesElectronics Accessories refund timing template for Shopify storesElectronics Accessories store credit option template for Shopify storesElectronics Accessories return shipping cost template for Shopify storesElectronics Accessories international return template for Shopify storesElectronics Accessories proof needed for refund template for Shopify storesElectronics Accessories cancellation before fulfillment template for Shopify storesElectronics Accessories subscription refund template for Shopify storesElectronics Accessories refund policy summary template for Shopify stores

Food Gifts

Food Gifts refund overview template for Shopify storesFood Gifts return window template for Shopify storesFood Gifts eligible items template for Shopify storesFood Gifts non-returnable items template for Shopify storesFood Gifts digital product refund template for Shopify storesFood Gifts damaged arrival refund template for Shopify storesFood Gifts wrong item refund template for Shopify storesFood Gifts missing item refund template for Shopify storesFood Gifts exchange policy template for Shopify storesFood Gifts final sale policy template for Shopify storesFood Gifts custom order refund template for Shopify storesFood Gifts gift return policy template for Shopify storesFood Gifts refund timing template for Shopify storesFood Gifts store credit option template for Shopify storesFood Gifts return shipping cost template for Shopify storesFood Gifts international return template for Shopify storesFood Gifts proof needed for refund template for Shopify storesFood Gifts cancellation before fulfillment template for Shopify storesFood Gifts subscription refund template for Shopify storesFood Gifts refund policy summary template for Shopify stores

Beauty Tools

Beauty Tools refund overview template for Shopify storesBeauty Tools return window template for Shopify storesBeauty Tools eligible items template for Shopify storesBeauty Tools non-returnable items template for Shopify storesBeauty Tools digital product refund template for Shopify storesBeauty Tools damaged arrival refund template for Shopify storesBeauty Tools wrong item refund template for Shopify storesBeauty Tools missing item refund template for Shopify storesBeauty Tools exchange policy template for Shopify storesBeauty Tools final sale policy template for Shopify storesBeauty Tools custom order refund template for Shopify storesBeauty Tools gift return policy template for Shopify storesBeauty Tools refund timing template for Shopify storesBeauty Tools store credit option template for Shopify storesBeauty Tools return shipping cost template for Shopify storesBeauty Tools international return template for Shopify storesBeauty Tools proof needed for refund template for Shopify storesBeauty Tools cancellation before fulfillment template for Shopify storesBeauty Tools subscription refund template for Shopify storesBeauty Tools refund policy summary template for Shopify stores

Outdoor Gear

Outdoor Gear refund overview template for Shopify storesOutdoor Gear return window template for Shopify storesOutdoor Gear eligible items template for Shopify storesOutdoor Gear non-returnable items template for Shopify storesOutdoor Gear digital product refund template for Shopify storesOutdoor Gear damaged arrival refund template for Shopify storesOutdoor Gear wrong item refund template for Shopify storesOutdoor Gear missing item refund template for Shopify storesOutdoor Gear exchange policy template for Shopify storesOutdoor Gear final sale policy template for Shopify storesOutdoor Gear custom order refund template for Shopify storesOutdoor Gear gift return policy template for Shopify storesOutdoor Gear refund timing template for Shopify storesOutdoor Gear store credit option template for Shopify storesOutdoor Gear return shipping cost template for Shopify storesOutdoor Gear international return template for Shopify storesOutdoor Gear proof needed for refund template for Shopify storesOutdoor Gear cancellation before fulfillment template for Shopify storesOutdoor Gear subscription refund template for Shopify storesOutdoor Gear refund policy summary template for Shopify stores

Art Prints

Art Prints refund overview template for Shopify storesArt Prints return window template for Shopify storesArt Prints eligible items template for Shopify storesArt Prints non-returnable items template for Shopify storesArt Prints digital product refund template for Shopify storesArt Prints damaged arrival refund template for Shopify storesArt Prints wrong item refund template for Shopify storesArt Prints missing item refund template for Shopify storesArt Prints exchange policy template for Shopify storesArt Prints final sale policy template for Shopify storesArt Prints custom order refund template for Shopify storesArt Prints gift return policy template for Shopify storesArt Prints refund timing template for Shopify storesArt Prints store credit option template for Shopify storesArt Prints return shipping cost template for Shopify storesArt Prints international return template for Shopify storesArt Prints proof needed for refund template for Shopify storesArt Prints cancellation before fulfillment template for Shopify storesArt Prints subscription refund template for Shopify storesArt Prints refund policy summary template for Shopify stores

Handmade Gifts

Handmade Gifts refund overview template for Shopify storesHandmade Gifts return window template for Shopify storesHandmade Gifts eligible items template for Shopify storesHandmade Gifts non-returnable items template for Shopify storesHandmade Gifts digital product refund template for Shopify storesHandmade Gifts damaged arrival refund template for Shopify storesHandmade Gifts wrong item refund template for Shopify storesHandmade Gifts missing item refund template for Shopify storesHandmade Gifts exchange policy template for Shopify storesHandmade Gifts final sale policy template for Shopify storesHandmade Gifts custom order refund template for Shopify storesHandmade Gifts gift return policy template for Shopify storesHandmade Gifts refund timing template for Shopify storesHandmade Gifts store credit option template for Shopify storesHandmade Gifts return shipping cost template for Shopify storesHandmade Gifts international return template for Shopify storesHandmade Gifts proof needed for refund template for Shopify storesHandmade Gifts cancellation before fulfillment template for Shopify storesHandmade Gifts subscription refund template for Shopify storesHandmade Gifts refund policy summary template for Shopify stores

Wellness Products

Wellness Products refund overview template for Shopify storesWellness Products return window template for Shopify storesWellness Products eligible items template for Shopify storesWellness Products non-returnable items template for Shopify storesWellness Products digital product refund template for Shopify storesWellness Products damaged arrival refund template for Shopify storesWellness Products wrong item refund template for Shopify storesWellness Products missing item refund template for Shopify storesWellness Products exchange policy template for Shopify storesWellness Products final sale policy template for Shopify storesWellness Products custom order refund template for Shopify storesWellness Products gift return policy template for Shopify storesWellness Products refund timing template for Shopify storesWellness Products store credit option template for Shopify storesWellness Products return shipping cost template for Shopify storesWellness Products international return template for Shopify storesWellness Products proof needed for refund template for Shopify storesWellness Products cancellation before fulfillment template for Shopify storesWellness Products subscription refund template for Shopify storesWellness Products refund policy summary template for Shopify stores

Kitchen Tools

Kitchen Tools refund overview template for Shopify storesKitchen Tools return window template for Shopify storesKitchen Tools eligible items template for Shopify storesKitchen Tools non-returnable items template for Shopify storesKitchen Tools digital product refund template for Shopify storesKitchen Tools damaged arrival refund template for Shopify storesKitchen Tools wrong item refund template for Shopify storesKitchen Tools missing item refund template for Shopify storesKitchen Tools exchange policy template for Shopify storesKitchen Tools final sale policy template for Shopify storesKitchen Tools custom order refund template for Shopify storesKitchen Tools gift return policy template for Shopify storesKitchen Tools refund timing template for Shopify storesKitchen Tools store credit option template for Shopify storesKitchen Tools return shipping cost template for Shopify storesKitchen Tools international return template for Shopify storesKitchen Tools proof needed for refund template for Shopify storesKitchen Tools cancellation before fulfillment template for Shopify storesKitchen Tools subscription refund template for Shopify storesKitchen Tools refund policy summary template for Shopify stores