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Free refund policy copy template

Wellness Products custom order refund template for Shopify stores

Use this when writing custom order refund for a wellness products store. The wording helps customers understand eligibility, exclusions, timing, evidence, and support paths without promising refunds before review.

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Refund policy section

Custom order refunds

Explain personalization limits, proofing, production stage, and cancellation timing.

Useful review details: condition, materials, scent or sensitivity questions, damaged package photos, and non-medical boundaries.

CTA: Read custom order notes

Support reply template

Subject: Custom order refunds Hi {{customer_first_name}}, Explain personalization limits, proofing, production stage, and cancellation timing. For this wellness products refund or return question, useful review details may include: condition, materials, scent or sensitivity questions, damaged package photos, and non-medical boundaries. Please do not send passwords, full payment card numbers, or unrelated private information. We will review the request against the posted Refund Policy and order record. Read custom order notes: {{refund_or_support_url}} Thanks, {{store_name}} Support

Review checklist

Useful refund or return review details: - Order number - Checkout email - Request type: return, exchange, cancellation, damaged item, wrong item, missing item, or refund timing - Clear photos or screenshots, if relevant - Short description of the issue - Date the issue appeared Do not send passwords, full card numbers, or unrelated private data.

Before publishing

  • Link the full Refund Policy from every summary or product page note.
  • Use only refund, return, exchange, cancellation, final-sale, and shipping-cost terms the store truly follows.
  • Do not promise refund approval, bank posting dates, exchange stock, cancellation, or delivery outcomes before review.
  • Do not request passwords, full payment card numbers, or unrelated private data.
  • Do not imply Shopify endorses the store or refund process.
Plain boundary: Starter Fix Sprint is not affiliated with, endorsed by, or sponsored by Shopify.

Decision notes

FieldRecommendation
Refund intentwrite custom-order refund wording
Store contextjournal, comfort item, aromatherapy item, or non-medical wellness product; condition, materials, scent or sensitivity questions, damaged package photos, and non-medical boundaries
Refund guardrailDo not hide final-sale or personalization limits after checkout.
Category cautionavoid diagnosis, treatment, sleep, anxiety, or health outcome claims

Safe refund line

Refund and return requests are reviewed against the posted policy, order record, item condition, and evidence provided.

Detail line

Use concrete context such as condition, materials, scent or sensitivity questions, damaged package photos, and non-medical boundaries instead of broad refund promises.

Risk line

Refund policy risk to avoid: Do not hide final-sale or personalization limits after checkout. Also: avoid diagnosis, treatment, sleep, anxiety, or health outcome claims.

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