Refund policy template bank / apparel / damaged arrival refund
Free refund policy copy template

Apparel damaged arrival refund template for Shopify stores

Use this when writing damaged arrival refund for a apparel store. The wording helps customers understand eligibility, exclusions, timing, evidence, and support paths without promising refunds before review.

Download CSV indexView product status

Refund policy section

Arrived damaged?

Ask for photos, order number, packaging, and timing for review.

Useful review details: return window, unworn condition, tags, size exchange, fabric care, and fit questions.

CTA: Report damaged item

Support reply template

Subject: Arrived damaged? Hi {{customer_first_name}}, Ask for photos, order number, packaging, and timing for review. For this apparel refund or return question, useful review details may include: return window, unworn condition, tags, size exchange, fabric care, and fit questions. Please do not send passwords, full payment card numbers, or unrelated private information. We will review the request against the posted Refund Policy and order record. Report damaged item: {{refund_or_support_url}} Thanks, {{store_name}} Support

Review checklist

Useful refund or return review details: - Order number - Checkout email - Request type: return, exchange, cancellation, damaged item, wrong item, missing item, or refund timing - Clear photos or screenshots, if relevant - Short description of the issue - Date the issue appeared Do not send passwords, full card numbers, or unrelated private data.

Before publishing

  • Link the full Refund Policy from every summary or product page note.
  • Use only refund, return, exchange, cancellation, final-sale, and shipping-cost terms the store truly follows.
  • Do not promise refund approval, bank posting dates, exchange stock, cancellation, or delivery outcomes before review.
  • Do not request passwords, full payment card numbers, or unrelated private data.
  • Do not imply Shopify endorses the store or refund process.
Plain boundary: Starter Fix Sprint is not affiliated with, endorsed by, or sponsored by Shopify.

Decision notes

FieldRecommendation
Refund intentroute damaged arrival refund requests
Store contextshirt, jacket, dress, scarf, or accessory; return window, unworn condition, tags, size exchange, fabric care, and fit questions
Refund guardrailDo not approve or deny before review.
Category cautionavoid universal fit or automatic exchange approval promises

Safe refund line

Refund and return requests are reviewed against the posted policy, order record, item condition, and evidence provided.

Detail line

Use concrete context such as return window, unworn condition, tags, size exchange, fabric care, and fit questions instead of broad refund promises.

Risk line

Refund policy risk to avoid: Do not approve or deny before review. Also: avoid universal fit or automatic exchange approval promises.

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Browse all refund policy templates or download the index for policy pages, product pages, and support macros.

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