Shopify digital product FAQ
What should a Shopify store say when a customer did not receive a digital download email?
Ask for the order number and checkout email, suggest checking spam or promotions folders, then confirm the delivery system and resend only through the store-approved route. Do not ask for passwords or full payment details.
Related FAQ answers
How should a store reply when a digital download link expired?What should a Shopify support reply say for an access denied download error?How should a store handle a customer saying the wrong digital file was delivered?What should a Shopify digital product refund reply include?How should a seller answer commercial license questions for digital products?What should a store say when a Canva template link is unavailable?