Shopify digital product FAQ
How should a store handle a customer saying the wrong digital file was delivered?
Thank the customer, ask for the order number and file name received, compare it with the purchased product, and explain the replacement or correction route before promising any refund.
Related FAQ answers
What should a Shopify store say when a customer did not receive a digital download email?How should a store reply when a digital download link expired?What should a Shopify support reply say for an access denied download error?What should a Shopify digital product refund reply include?How should a seller answer commercial license questions for digital products?What should a store say when a Canva template link is unavailable?