I did not receive my download
Reply copy for missing download email.
Long-tail Shopify support copy
Customer phrase reply examples
A free library of exact customer-phrase reply templates for Shopify digital product stores. Use these when customers ask about downloads, access, licenses, refunds, invoices, and compatibility.
My download link expired
Reply copy for expired download link.
I can't open the file
Reply copy for file access problem.
The zip file is empty
Reply copy for zip file concern.
I bought the wrong file
Reply copy for wrong digital file.
Can I get a refund?
Reply copy for refund question.
Where is my digital order?
Reply copy for order lookup.
I was charged but no email arrived
Reply copy for payment confirmation concern.
Download says forbidden
Reply copy for access denied.
File won't unzip on Mac
Reply copy for Mac unzip problem.
File won't unzip on Windows
Reply copy for Windows unzip problem.
Can I use this commercially?
Reply copy for commercial license question.
License says personal use only
Reply copy for license boundary.
Can I share this with my team?
Reply copy for team use question.
The template does not work
Reply copy for template support concern.
How do I access my course?
Reply copy for course access.
The video lesson is locked
Reply copy for locked course lesson.
I need the invoice
Reply copy for invoice request.
I typed the wrong email
Reply copy for wrong email address.
Send the file to another email
Reply copy for alternate email request.
I need help installing the preset
Reply copy for preset installation.
Preset does not show in Lightroom
Reply copy for Lightroom preset issue.
Canva link says unavailable
Reply copy for Canva access issue.
Notion template duplicate not working
Reply copy for Notion duplicate issue.
I can't import the planner
Reply copy for planner import problem.
The font file won't install
Reply copy for font install issue.
The SVG looks blurry
Reply copy for SVG quality concern.
The PDF is password protected
Reply copy for PDF access issue.
The file is too large to download
Reply copy for large file download.
Mobile download is not working
Reply copy for mobile download issue.
Google Drive says access denied
Reply copy for Drive access issue.
Dropbox link has too much traffic
Reply copy for Dropbox traffic limit.
I only got part of the bundle
Reply copy for missing bundle files.
Missing bonus file
Reply copy for bonus file support.
Coupon did not apply
Reply copy for coupon concern.
Subscription renewed by mistake
Reply copy for subscription renewal concern.
Cancel my digital subscription
Reply copy for subscription cancellation.
I want a physical version
Reply copy for physical version request.
Is this compatible with Shopify?
Reply copy for Shopify compatibility.
Will this work in Etsy?
Reply copy for Etsy compatibility.
Will this work in Procreate?
Reply copy for Procreate compatibility.
Procreate brush won't import
Reply copy for Procreate brush import.
I already paid on PayPal
Reply copy for PayPal payment concern.
Card declined but charged
Reply copy for card payment concern.
VAT invoice request
Reply copy for VAT invoice.
I need a business receipt
Reply copy for business receipt.
Download after checkout not showing
Reply copy for checkout download issue.
Order confirmation has no link
Reply copy for confirmation email issue.
Download email went to spam
Reply copy for spam folder download email.
Change license to commercial
Reply copy for commercial license upgrade.
Student account access issue
Reply copy for student account issue.
Membership login doesn't work
Reply copy for membership login issue.
Reset password didn't arrive
Reply copy for password reset issue.
Course progress disappeared
Reply copy for course progress issue.
Template colors look different
Reply copy for color mismatch.
Printable size is wrong
Reply copy for print size issue.
A4 and US Letter confusion
Reply copy for paper size question.
Planner starts on Monday not Sunday
Reply copy for planner start-day question.
I need an editable version
Reply copy for editable file request.
PSD file won't open
Reply copy for PSD access issue.
Figma file access denied
Reply copy for Figma access issue.
Audio file won't play
Reply copy for audio file issue.
Ebook won't open on Kindle
Reply copy for Kindle ebook issue.
EPUB file not supported
Reply copy for EPUB support issue.
PDF annotations not saving
Reply copy for PDF annotation issue.
The mockup file is broken
Reply copy for mockup file issue.
Download limit reached
Reply copy for download limit issue.
Old order download access
Reply copy for past order access.
License transfer request
Reply copy for license transfer.
Using template for client work
Reply copy for client work license.
Refund because I changed my mind
Reply copy for changed-mind refund.
Refund because duplicate purchase
Reply copy for duplicate purchase refund.
Refund because technical issue
Reply copy for technical issue refund.
Digital product tax question
Reply copy for tax wording boundary.
International customer download issue
Reply copy for international download issue.
Download link opens a blank page
Reply copy for blank download page.
File name does not match the product
Reply copy for file naming concern.
I cannot find my license key
Reply copy for license key lookup.
License key already used
Reply copy for license key conflict.
Digital gift recipient did not receive it
Reply copy for digital gift delivery.
Order was marked fraud but I paid
Reply copy for fraud review boundary.
Download page says order not found
Reply copy for order lookup error.
I need access for my assistant
Reply copy for assistant access request.
Can you resend the download link?
Reply copy for resend download link.