StarterFixSprint
Troubleshooting guide

Why does the support reply sound generic?

Use this guide when copy on a returns page near return windows, refund steps, and eligibility rules creates avoidable confusion. The goal is to make the real store rule easier to understand without adding unsupported promises.

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Likely cause

The reply may repeat a template without acknowledging the customer's specific case.

Fix frame

Name the customer issue, reference the relevant rule, and give one practical next step.

This is educational copy guidance, not legal advice. Match the final wording to the store's actual policy, support capacity, and fulfillment process.

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