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Troubleshooting guide

Why does the return policy sound too strict?

Use this guide when copy on a returns page near return windows, refund steps, and eligibility rules creates avoidable confusion. The goal is to make the real store rule easier to understand without adding unsupported promises.

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Likely cause

The copy may lead with exclusions before explaining the normal customer path.

Fix frame

Start with how to begin a return, then list the condition requirements and important exclusions.

This is educational copy guidance, not legal advice. Match the final wording to the store's actual policy, support capacity, and fulfillment process.

Related resources

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