FAQ answers should be plain and short. Policy clauses should be complete enough to avoid confusion. This page gives a clear, self-serve way to decide what belongs in each type of copy for buyers who want clear boundaries before ordering.
| FAQ answer | Policy clause |
|---|---|
| Use FAQ answers for quick explanations in everyday language. | Use policy clauses for detailed terms, edge cases, and official store rules. |
| Use on this returns page when: the shopper needs clear expectations before taking the next step. | |
Plain version: Start with the shopper's question, name the relevant rule, then give the next step without adding a broader promise.
Safer wording: "Here is what this means for your order. If your case falls outside this summary, check the full policy or contact support before purchasing."
This is an educational copy example, not legal advice. Use it as a drafting aid and adapt it to the store's actual operations.