Support reply example
Shopify discount code not working reply for mobile shopper
Use this page when a mobile buyer needs a short reply with clear next steps and tap-friendly policy links. The reply should ask for the right facts, explain the next support step, and avoid unsupported promises.
Paste-ready support reply
A buyer says a discount code failed.
Thanks for checking. Discount codes can depend on eligible products, timing, minimum order value, region, and whether offers can be combined. Send the code and cart details so support can check the published offer terms. For mobile shopper, keep the reply tied to the published policy and current order details instead of making a broad promise.
Replace this example with the store's actual order, policy, delivery, product, support, and privacy details. This is self-serve copy guidance, not legal advice or a promise of a specific support outcome.
Facts to request
Discount Code
Ask for this detail only when it is relevant to the support process and the store's published policy.
Cart Details
Ask for this detail only when it is relevant to the support process and the store's published policy.
Offer Terms
Ask for this detail only when it is relevant to the support process and the store's published policy.
Claims to avoid
- hidden conditions
- pressure-only discount copy
- Fake reviews, fake user counts, hidden pricing, or official Shopify affiliation claims.
- Promises of traffic, ranking, sales, conversion, legal, tax, safety, fulfillment, carrier, or platform outcomes.