Support reply example
Shopify return request reply for mobile shopper
Use this page when a mobile buyer needs a short reply with clear next steps and tap-friendly policy links. The reply should ask for the right facts, explain the next support step, and avoid unsupported promises.
Paste-ready support reply
A buyer wants to start a return.
Thanks for contacting us. Returns follow the published return policy. Please send the order number, item name, reason for return, and current item condition so support can review the request against the return window and requirements. For mobile shopper, keep the reply tied to the published policy and current order details instead of making a broad promise.
Replace this example with the store's actual order, policy, delivery, product, support, and privacy details. This is self-serve copy guidance, not legal advice or a promise of a specific support outcome.
Facts to request
Order Number
Ask for this detail only when it is relevant to the support process and the store's published policy.
Item Condition
Ask for this detail only when it is relevant to the support process and the store's published policy.
Return Window
Ask for this detail only when it is relevant to the support process and the store's published policy.
Claims to avoid
- approval before review
- risk-free wording without terms
- Fake reviews, fake user counts, hidden pricing, or official Shopify affiliation claims.
- Promises of traffic, ranking, sales, conversion, legal, tax, safety, fulfillment, carrier, or platform outcomes.