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Snippet-ready answer

When should copy be an FAQ answer instead of a policy clause?

Use this short answer when writing for a contact page near support expectations. It is designed to be clear enough for shoppers and structured enough for search snippets or AI answer extraction.

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Short answer

Use an FAQ answer when the shopper needs a quick, plain-language summary. Use a policy clause when the store needs the complete rule, exceptions, or eligibility details. The FAQ should point to the policy when the answer has conditions.

This is educational copy guidance, not legal advice. Match the final text to the store's actual policy, support capacity, and fulfillment process.

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