Safer wording example
Exchange availability depends on item condition, inventory, and the exchange rules shown in the policy.
This is educational drafting material, not legal advice. Match the wording to the store's actual policy and operations.
Policy wording example
Exchange Eligibility Wording for a shipping page
A self-serve copy example for this shopper question: Can I exchange this item? Use it as drafting help for beside processing and delivery information without creating unsupported promises.
How to place it
Put the short version beside processing and delivery information. If the answer has exceptions, link to the full policy instead of trying to fit every rule into one sentence.
Good trust copy should reduce confusion without making the store sound bigger, faster, or more certain than it really is.