Policy clause example
Shopify exchange eligibility clause for custom products
Use this page when a custom-product buyer needs approval cutoff, change, return, and delivery expectations. The sample is copy guidance for clarity, not legal advice and not a promise about any specific store outcome.
Clause example
How should exchange eligibility be explained?
Exchange options depend on item eligibility, condition, timing, and available inventory. Review the exchange rules or contact support before placing a replacement order. For custom products, keep this clause close to the relevant product, policy, support, or order information and replace placeholders with actual store terms.
This is not legal advice. Review the clause against the store's actual policy, operations, jurisdiction, product details, and support process before using it.
Facts to include
Item Eligibility
Make this detail visible in the relevant policy or link to the page where buyers can confirm it.
Condition Rules
Make this detail visible in the relevant policy or link to the page where buyers can confirm it.
Inventory Status
Make this detail visible in the relevant policy or link to the page where buyers can confirm it.
Claims to avoid
- always exchangeable claims
- unclear refund impact
- Fake reviews, fake user counts, hidden pricing, or official Shopify affiliation claims.
- Promises of traffic, ranking, sales, conversion, legal, tax, safety, fulfillment, carrier, or platform outcomes.