Email template example
Shopify return received email for ad traffic buyer
Use this page when an ad-traffic buyer needs email wording that matches the page promise without hidden conditions. The template should make the current order, policy, delivery, product, or support step clear without overpromising outcomes.
Paste-ready email template
We received your return request or item
Explain the review step without promising approval.
We received the return information or item connected to your request. Support will review it against the published return window, item condition requirements, and refund process. For ad traffic buyer, keep the message tied to the actual order, policy, product, and support details rather than adding a broad promise.
Replace this template with the store's actual order, product, policy, delivery, email, support, privacy, and subscription details. This is self-serve copy guidance, not legal advice or a promise of a specific customer outcome.
Facts to include
Return Request
Include this detail only when it matches the store's actual operations and published policy.
Item Condition
Include this detail only when it matches the store's actual operations and published policy.
Refund Process
Include this detail only when it matches the store's actual operations and published policy.
Claims to avoid
- approval before review
- instant refund promises
- Fake reviews, fake user counts, hidden pricing, or official Shopify affiliation claims.
- Promises of traffic, ranking, sales, conversion, legal, tax, safety, fulfillment, carrier, or platform outcomes.