When to use it
Use when a customer says the packing slip lists an item that was not inside the box.
Use the wording to collect evidence, clarify the order issue, and keep policy boundaries clear.
Packing slip mismatch email template
Reply when the packing slip and package contents do not match.
This is a free wording template. It does not process payments, inspect warehouses, verify claims, issue refunds, replace items, reship orders, or promise outcomes.
Subject line
Packing slip mismatch question
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
Thanks for sharing the packing slip concern for order {{order_number}}. Please reply with a photo of the packing slip and a photo of all items received.
Support can compare the order information available to us and explain the next step under our store policy.
Best,
{{store_name}} Support