When to use it
Use when support needs documentation before reviewing next steps.
Use the wording to collect evidence, clarify the order issue, and keep policy boundaries clear.
Missing item photo request template
Request photos and evidence politely for a missing-item claim.
This is a free wording template. It does not process payments, inspect warehouses, verify claims, issue refunds, replace items, reship orders, or promise outcomes.
Subject line
Photos needed for missing item review
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
To review the missing item report for order {{order_number}}, please send photos of the package contents, outer packaging, shipping label, and packing slip if available.
These details help support understand what arrived. They do not guarantee a specific outcome, but they allow us to explain the policy-safe next step.
Best,
{{store_name}} Support