When to use it
Use when support needs a concise macro for most delivery exception tickets.
Use the wording to explain what the tracking page says, where to check next, and what support can do under policy.
Delivery exception support macro template
Create a reusable help desk macro for Shopify delivery exception questions.
This is a free wording template. It does not process payments, contact carriers, redirect packages, issue refunds, or promise delivery outcomes.
Subject line
Delivery exception support macro
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Thanks for contacting us about order {{order_number}}. The carrier tracking page currently shows {{tracking_status}}. Please review the carrier page for the latest scan and any delivery instructions. If the status remains unresolved after {{next_check_time}}, reply here and we can explain the store policy options available for this order.