When to use it
Use when tracking indicates failed delivery or no delivery access.
Use the wording to explain what the tracking page says, where to check next, and what support can do under policy.
Failed delivery email template
Tell a customer that a delivery attempt appears to have failed and point them to the safest next step.
This is a free wording template. It does not process payments, contact carriers, redirect packages, issue refunds, or promise delivery outcomes.
Subject line
Delivery attempt update
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
The carrier tracking for order {{order_number}} appears to show a failed delivery attempt. Please check the tracking page for any carrier instructions, pickup options, or redelivery information.
Carrier options can vary by location and are not controlled by this email. If you need help understanding the store policy options, reply with your order number.
Best,
{{store_name}} Support