When to use it
Use in macros and help center copy to avoid warranty, refund, replacement, or repair promises.
Use the wording to collect details, clarify the product issue, and keep policy boundaries clear.
Defective item no-promise note template
Add a clear policy boundary to defective-item replies.
This is a free wording template. It does not process payments, inspect products, confirm defects, provide legal or safety advice, issue refunds, replace items, repair items, or promise outcomes.
Subject line
Defective item policy note
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
A defective item report does not automatically guarantee refund, replacement, repair, warranty coverage, credit, or compensation. Store support can review order information and customer-provided details, then explain the options available under the published policy.