When to use it
Use when the issue is fit, finish, material, stitching, color, print, or workmanship.
Use the wording to collect details, clarify the product issue, and keep policy boundaries clear.
Quality issue report email template
Collect clear information when a customer reports a quality issue.
This is a free wording template. It does not process payments, inspect products, confirm defects, provide legal or safety advice, issue refunds, replace items, repair items, or promise outcomes.
Subject line
Quality issue report received
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
Thanks for reporting a quality concern with order {{order_number}}. Please send photos of the issue, the product label or packaging if available, and a short note describing what seems different from expected.
Support can review the details and explain the next step under our store policy.
Best,
{{store_name}} Support