When to use it
Use on help centers or order support pages where customers need a quick answer.
Use the wording to collect details, clarify the product issue, and keep policy boundaries clear.
Defective item FAQ answer builder
Create concise FAQ wording for defective-item reports.
This is a free wording template. It does not process payments, inspect products, confirm defects, provide legal or safety advice, issue refunds, replace items, repair items, or promise outcomes.
Subject line
Defective item FAQ answer
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Question: What should I do if my item seems defective?
Answer: Contact support with your order number, product name, a description of the issue, and photos or video if available. Support can review the order information and explain the options available under the store policy.