Payhip copy examples

Payhip digital download FAQ copy examples

Use these free examples to answer common digital-download questions before purchase. This page is for new creators selling download packs and guides and focuses on clear self-serve digital product wording.

No checkout on this pageFree copy examplesSelf-serve digital products
Browse platform examplesUse free resources
Not legal advice: Adapt these examples to your actual product, platform rules, and local requirements. Do not copy claims that are not true for your store.

Copy sample

FAQ answer: “You receive the digital files listed on this page. No physical product will be shipped, and customization is not included unless separately stated.”

Where to use this copy

Copy areaWhat it should clarifyBest placement
what file do I receiveSay exactly what the buyer receives before checkout.Product page
can I get a refundSet the operational boundary without blaming the customer.FAQ or policy
how do I contact supportPoint support requests to the correct evidence: order number, purchase email, file type, or screenshot.Support macro

Before publishing

  • Make sure the product name and file format are visible.
  • Explain whether delivery is instant, emailed, account-based, or manual.
  • Separate support for access issues from custom implementation work.
  • Keep refund, license, and contact links easy to find.