Etsy copy examples

Etsy digital download refund policy copy examples

Use these free examples to set refund expectations for instant digital downloads. This page is for Etsy digital file sellers who need buyer-friendly boundaries and focuses on clear self-serve digital product wording.

No checkout on this pageFree copy examplesSelf-serve digital products
Browse platform examplesUse free resources
Not legal advice: Adapt these examples to your actual product, platform rules, and local requirements. Do not copy claims that are not true for your store.

Copy sample

Buyer-friendly boundary: “Because this is an instant digital download, refunds are limited once files have been accessed. If you purchased the wrong file or cannot open it, message support so we can help.”

Where to use this copy

Copy areaWhat it should clarifyBest placement
no physical shipping copySay exactly what the buyer receives before checkout.Product page
download troubleshootingSet the operational boundary without blaming the customer.FAQ or policy
refund review languagePoint support requests to the correct evidence: order number, purchase email, file type, or screenshot.Support macro

Before publishing

  • Make sure the product name and file format are visible.
  • Explain whether delivery is instant, emailed, account-based, or manual.
  • Separate support for access issues from custom implementation work.
  • Keep refund, license, and contact links easy to find.