refund policy

Downloaded files refund policy copy examples

Use this free copy example to respond fairly to refund requests after access before a buyer pays or contacts support.

Browse pre-purchase FAQ copyView terms
Use carefully: This is sample wording, not legal advice. Adapt it to your actual product, platform, refund policy, license, and support capacity.

Copy example

If files have already been accessed, refunds are reviewed according to the published refund policy. We may ask for details about the issue, screenshots, or the order number before deciding the next step.

Before publishing this copy

Does the wording match the exact product being sold?

Can the buyer see this before payment?

Does it avoid fake guarantees, hidden conditions, or unsupported claims?

Does it link to the real refund, delivery, support, or license policy when needed?