pre-purchase FAQ

Digital product FAQ before checkout examples

Use this free copy example to answer the common questions that block digital product purchases before a buyer pays or contacts support.

Browse pre-purchase FAQ copyView terms
Use carefully: This is sample wording, not legal advice. Adapt it to your actual product, platform, refund policy, license, and support capacity.

Copy example

FAQ: What do I receive? You receive the digital files listed on this page. Is setup included? No, this is a self-serve download unless the product description clearly states otherwise. Can I request changes? Custom edits are not included.

Before publishing this copy

Does the wording match the exact product being sold?

Can the buyer see this before payment?

Does it avoid fake guarantees, hidden conditions, or unsupported claims?

Does it link to the real refund, delivery, support, or license policy when needed?