refund eligibility

Digital download refund eligibility wording

Use this free copy example to be transparent about refund limits after file access before a buyer pays or contacts support.

Browse pre-purchase FAQ copyView terms
Use carefully: This is sample wording, not legal advice. Adapt it to your actual product, platform, refund policy, license, and support capacity.

Copy example

Because digital files can be accessed immediately, refund eligibility may be limited after download or access. If something is broken or not as described, contact support with your order number so the issue can be reviewed.

Before publishing this copy

Does the wording match the exact product being sold?

Can the buyer see this before payment?

Does it avoid fake guarantees, hidden conditions, or unsupported claims?

Does it link to the real refund, delivery, support, or license policy when needed?