Support reply example
Shopify size and fit question reply for new brand
Use this page when a new brand needs support replies that make process and policy visible for first-time buyers. The reply should ask for the right facts, explain the next support step, and avoid unsupported promises.
Paste-ready support reply
A buyer asks which size to choose.
Thanks for asking. Please compare your measurements with the size guide and check the return or exchange rules before ordering. If you are between sizes, send the measurements and product name so support can clarify the listed guidance. For new brand, keep the reply tied to the published policy and current order details instead of making a broad promise.
Replace this example with the store's actual order, policy, delivery, product, support, and privacy details. This is self-serve copy guidance, not legal advice or a promise of a specific support outcome.
Facts to request
Measurements
Ask for this detail only when it is relevant to the support process and the store's published policy.
Size Guide
Ask for this detail only when it is relevant to the support process and the store's published policy.
Return Or Exchange Rules
Ask for this detail only when it is relevant to the support process and the store's published policy.
Claims to avoid
- perfect fit promises
- one-size-fits-all wording
- Fake reviews, fake user counts, hidden pricing, or official Shopify affiliation claims.
- Promises of traffic, ranking, sales, conversion, legal, tax, safety, fulfillment, carrier, or platform outcomes.