Safer wording example
Exchange availability depends on item condition, inventory, and the exchange rules shown in the policy.
This is educational drafting material, not legal advice. Match the wording to the store's actual policy and operations.
Policy wording example
Exchange Eligibility Wording for a returns page
A self-serve copy example for this shopper question: Can I exchange this item? Use it as drafting help for near the relevant return or refund section without creating unsupported promises.
How to place it
Put the short version near the relevant return or refund section. If the answer has exceptions, link to the full policy instead of trying to fit every rule into one sentence.
Good trust copy should reduce confusion without making the store sound bigger, faster, or more certain than it really is.