Policy clause example
Shopify return window clause for international buyers
Use this page when an international buyer needs destination, delivery, duties, and support clarity. The sample is copy guidance for clarity, not legal advice and not a promise about any specific store outcome.
Clause example
How should a return window be described?
Return requests must follow the published return window and item condition requirements. Contact support before sending an item back so the request can be reviewed under the current policy. For international buyers, keep this clause close to the relevant product, policy, support, or order information and replace placeholders with actual store terms.
This is not legal advice. Review the clause against the store's actual policy, operations, jurisdiction, product details, and support process before using it.
Facts to include
Return Window
Make this detail visible in the relevant policy or link to the page where buyers can confirm it.
Item Condition
Make this detail visible in the relevant policy or link to the page where buyers can confirm it.
Support Request Path
Make this detail visible in the relevant policy or link to the page where buyers can confirm it.
Claims to avoid
- approval before review
- risk-free wording without terms
- Fake reviews, fake user counts, hidden pricing, or official Shopify affiliation claims.
- Promises of traffic, ranking, sales, conversion, legal, tax, safety, fulfillment, carrier, or platform outcomes.